Privacy Policy

This Privacy Policy describes how OfficiallySp (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from chatstats.live (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic account details including your Twitch username and email address obtained through Twitch authentication
• Subscription information including your subscription tier, payment confirmation, and email address
• Account information including your login credentials through Twitch
• Customer support information including the information you choose to include in communications with us

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Collect About Twitch Chat Data

When you sign up for our Services, we collect and analyze Twitch chat data from channels you have authorized us to monitor. This includes:

• Chat messages from users in the authorized channels
• Chat statistics and analytics based on the collected messages
• User engagement metrics and patterns

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Twitch, through their authentication services, which provides us with your username and email
• Our payment processors, who collect payment information to process your subscription payments
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

How We Use Your Personal Information

• Providing Services: We use your personal information to provide you with the Services, including processing your subscription payments, sending notifications related to your account, and analyzing Twitch chat data.
• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing communications and show you advertisements for products or services.
• Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
• Communicating with you: We use your personal information to provide you with customer support and respond to your requests, comments and questions.

How We Disclose Personal Information

We do not share your personal information with third parties except as described in this Privacy Policy. We may share your personal information with:

• Service Providers: We use third-party service providers to help us operate our Site and Services, such as payment processors and hosting services.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred.
• Legal Obligations: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of your personal information
• The right to request deletion of your personal information
• The right to opt-out of marketing communications

To exercise these rights, please contact us through our support channels.

Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at support@chatstats.live or through our contact form.